The Company
At the request of our client and to ensure their privacy and confidentiality around their security monitoring solutions, we have removed all identifying information about this client.
From here on in, the client will be referred to as “Company X”. For context, this organisation operates several large car dealerships within Australia.
The Situation
Company X had originally entrusted their dealership security monitoring to a bureau client of Central Monitoring Services.
When this bureau client left CMS to partner with an alternative monitoring centre, Company X were automatically moved across to this new security partner as well.
After some time, however, the organisation found that they were not happy with the service they were receiving from their security partners. This is when they chose to control and manage their own security inhouse. Company X returned to Central Monitoring Services, as a corporate client.
The Challenge
Company X required quite a comprehensive and tailored approach to their dealership security monitoring, and they were looking for a security partner that could meet their demands at all times.
They chose to trial their partnership with CMS at just one of their dealerships initially to assess how well we could meet their specific requirements.
The Goal
We knew that this would involve taking quite a comprehensive yet bespoke approach, and we drew up a solution with their specific needs in mind.
If successful, this could lead to an expansion of our security monitoring service delivery to include multiple car dealerships within Australia.
The Solution
Given the complex nature of the organisation’s dealership security monitoring requirements, several key solutions in keeping with CMS Standard Operating Procedures (SOPs) were presented to Company X by CMS.
The initial suggestion entailed manually emailing weekly reports directly to the Facilities Manager at Company X responsible for the security portfolio. These reports detailed all weekly alarm activities and schedule violations, enabling both CMS and the client to adopt a consultative approach to analyse the data and isolate the pain points.
As well as reporting on all alarm activity, we would also liaise regularly with the Facilities Manager and their technician to quickly remediate any issues – with the goal of reducing false alarm activations and unnecessary keyholder disruptions over time.
We also needed to implement a solution that would ensure we could always reach the’ Facilities Manager in the event of an alarm being triggered. Again, through a consultative approach, raising client awareness of keyholder roles and responsibilities, Company X and CMS were able to implement a workable and satisfactory solution for both stakeholders.
The Outcome
Each of the suggested solutions was implemented by CMS to help address all of Company X’s specific requirements.
We implemented a tailored procedure specific to the organisation that would resolve the issue of being unable to reach the Facilities Manager when necessary.
We also implemented ongoing solutions to help significantly reduce the disruption to after-hours keyholders and operations at Company X.
Additionally, all staff were provided with a comprehensive understanding of how the security monitoring system works at their dealership.
The Results
As a result, Company X experienced a significant improvement in the way that their dealership security monitoring was addressed and conducted.
With a rapid response time now comparable to Australian standards, the organisation also enjoyed immediate and comprehensive reporting of all alarm events, as well as a complete log of each staff member coming and going from each dealership.
These internal and external monitoring systems in place, as well as our 24/7 service guarantee , filled Company X with a great sense of confidence and peace of mind when it came to their dealership security.
Consequently, the organisation has now entrusted Central Monitoring Services with the security monitoring of multiple dealerships within Australia and has remained a valued corporate client for more than 7 years.
Key Partnership Stats:
Operational for
over 50 years
Years in partnership
7 years
Monitor 70% of their entire fleet comprised of
17 franchises
Protect over
19 automotive brands
Central Monitoring Services are the experts in residential, commercial and industrial security across Australia.
Australian-owned and operated since 1989, our team has more than 35 years of experience in the fire and security industries, yet it’s our high level of quality customer service that truly sets us apart.
At Central Monitoring, you’re not just another number. Rather, we make ourselves available to you, day and night, with our complete alarm monitoring and technical support services.
For more information, call 1300 655 009 or click below.
